Return Policy
At jlux-labelshop.com, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we’re here to help.
Eligibility for Returns
To be eligible for a return, your item must be unused, in its original packaging, and in the same condition as when you received it. It must also include the original tags and labels.
Timeframe for Returns
You have 14 days from the date of delivery to request a return. Unfortunately, we cannot accept returns requested after this period.
How to Initiate a Return
To start a return, please visit our Return Center and follow the instructions. You will receive a return authorization and further details on how to proceed.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item or defective product). We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5–10 business days.
Non-Returnable Items
Certain items cannot be returned, including:
- Gift cards
- Final sale items (marked as such at purchase)
- Personalized or custom-made products
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.
Exchanges
We currently do not offer direct exchanges. If you need a different item, please return the original purchase and place a new order.
Questions?
If you have any questions about our return policy, please visit our Help Center for assistance.
Thank you for shopping with jlux-labelshop.com!